1. The permalink is not working:
--does not go directly to the item
--a 404 not found page
--window with some stuff about adding the URL to the EXproxy and hostname is ...
--wants a password or won't let me access the article
Check the following:
--confirm that you copied the entire URL, especially if a DOI
--check that there are no spaces between the proxy URL and the permalink or within the permalink
--confirm that the journal coverage holdings are accurate or that the library has a current subscription
--check that the proxy URL is included in the permalink (required for off campus access and authentication)
--check that the proxy URL is not included for open access resources, password required ones, or a catalog records
2. What if I can't figure out the permalink or there isn't a permalink?
--Consider providing a citation and instructions to search an appropriate database
3. Who do I contact for help?
--Contact your subject librarian
--Contact Christine Holmes, Electronic Resources Coordinator
4. I have a question about Permalinks and Course Reserves?
-- Here's the Course Reserves webpage. Phone: 408-808-2344. Email: library-reserves-group@sjsu.edu
