In order to successfully answer human questions, chatbots use Natural Language Processing (NLP).
NLP is a field of artificial intelligence that allows machines to organize human text into patterns to extract meaning from human language.
In other words, NLP is what allows chatbots to understand the context of what is being said, not just specific commands. Some chatbots will also run on machine-learning algorithms so they learn from each conversation they have with people.
For more details on the basics of chatbots, read the article and/or watch the video below!
What components make up a chatbot?
(Source: Cleveroad, 2023)