Listed is current literature written on chatbots in libraries. This includes examining the uses of chatbots for library services, best practices, and case studies of chatbot implementation by other university libraries.
Articles on chatbots in libraries and other university spaces give insight into the current conversations on AI technology and its possible uses/benefits.
Recent conversations on chatbot technology have been surrounding the role of Artificial Intelligence (AI), namely with programs such as ChatGPT.
Launched in November 2022, ChatGPT is an advanced conversational chatbot using NLP.
The following articles cover early conversations being had about the possible impact of ChatGPT and similar AI programs in libraries.