Purpose: Provides directional and technical information and basic reference to King Library patrons after online reference hours are over.
Technology: Dialogflow / Kommunicate, Springshare (Widget) Drupal 7
Dialogflow is a natural language program developed by Google. It allows you to design a chatbot while requiring no prior coding skills. We use Dialogflow as the conversational AI behind Kingbot.
Kommunicate is the third-party program we use to display Kingbot on the SpringShare chat widget on the library website. Any user interface element that you encounter when talking to Kingbot is thanks to Kommunicate.
The following studies focus on the development of Kingbot, SJSU King Library's own chatbot.