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This guide includes resources for creating and deploying a chatbot in a library setting.

San Jose State University, Dr. Martin Luther King, Jr. Library Internship

Under the supervision of the Director of Information Technology Services at the SJSU’s King Library, the Emerging Technology (Virtual) Interns:

  • Established a method for chatbot development for the King Library website
  • Created an AI-based chatbot using Dialogflow, a chatbot development software that helps people create chatbots without code
  • Wrote content for the bot using data from the library's FAQ and chat reference logs

Chatbot Description

Name: Kingbot 

Purpose: Provides directional and technical information and basic reference to King Library patrons after online reference hours are hour. 

Technology: Dialogflow / Kommunicate, Springshare (Widget) Drupal 7

Try our newest version

To try our newest version of the chatbot by clicking the blue button on the right side of the screen:

Chatbot button displaying, "Need help? Talk to our After Hours Chatbot!"

Or you can go to our test site: