User Experience (UX) Librarian, San Jose State University
Contact Me: sharesly.rodriguez@sjsu.edu
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Career Interests: Digital Services and Emerging Technologies; Emphasis on outreach, user experience (UX), and web services in Academic and Virtual Librarianship
Organizations/Groups: Member and Social Media Coordinator of SJSU Virtual Archives and Records Administration (VCARA)
Contact Me: ronquillo.danica@gmail.com
Chatbots have actually been around since the 1960’s, but have gotten more popular due to its compatibility with social network and messenger applications. In 1966, Joseph Weizenburg designed one of the first chatbots, which simulated a dialogue with a Rogerian psychotherapist. The chatbot acted as a passive therapist by rephrasing patient statements in the form of a question.
In order to successfully answer human questions, chatbots use Natural Language Processing (NLP). NLP is a field of artificial intelligence that allows machines to organize human text into patterns to extract meaning from human language. In other words, NLP is what allows chatbots to understand the context of what is being said, not just specific commands. Some chatbots will also run on machine-learning algorithms so they learn from each conversation they have with people.
