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Electronic Resources Troubleshooting

This guide includes fixes for issues using SJSU King Library online resources

Clearing the cache

Your web browser cache can create errors from time to time. 

 

Why Clear Cache and Cookies?

Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

 

Click on the links to the left to see how to clear your cache and cookies in Chrome, Firefox, Safari, and Microsoft Edge.