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BUS5 147: Service Operations Management

A guide to resources to help you in your research is a commercial website that offers articles on a variety of OM topics.

PKF Consulting Hotel and Lodging Industry Reports

PKF Consulting is a company that advises and informs workers in the hotel industry with the data they collect. Much on the site is for a fee, but they have excellent industry reports that are free. They also collect industry news. You'll find a list of the most recent reports, along with a link to archived data.