Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.


This guide includes resources for creating and deploying a chatbot in a library setting.

Create your own Chatbot

Ready to create your own chatbot? Follow our simple development strategy! (No coding required)

  1. Identify target audience and user need that chatbot will address. Decide on what problem your bot will solve
  2. Collect user data and create user stories to map out bot conversations
  3. Research and choose chatbot development platform (Dialogflow, Snatchbot) and their features (NLP, no coding, voice/text capability, multiple-languages, mobile capabilities)
  4. Decide where and how your bot will be accessed (Facebook, Slack, website, etc)

How to Create a Dialogflow Agent

Cucolaș, A. (2018, April 14). Dialogflow Restaurant Chatbot Tutorial | 1 – Chatbots Life. Retrieved from

Dialogflow Intents and Responses

Cucolaș, A. (2018, April 14). Dialogflow Restaurant Chatbot Tutorial | 2 – Chatbots Life. Retrieved from