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BUS5 147: Service Operations Management

A guide to resources to help you in your research

For Researching Public Companies

For Researching Private Companies

Tips for Searching Company Information

You can research service operations processes by combining the process (for example, "inventory management") with the company or industry name (for example, Marriott or "hospitality industry"). Here's a list of some service operation topics you can use in your search:

"capacity planning"
"consumer behavior"
"customer relations"
"customer satisfaction"
"customer services"
"quality of service"
"service blueprint"
"service concept"
"service delivery"
"service encounters"
"service inventory"
"service process"
"service quality"
"service strategy"
“capacity management”
“facility layout”
“facility location”
“inventory management”
“operations scheduling”
"process flows"
"process improvement"
“productivity improvement”
"queuing models"
"supply and demand"
“supplier selection”
blueprinting
marketing
staffing

 

Do use the quotation  marks. This will tell the database that you are searching for a phrase, not two separate words wherever they appear.

If these don't work for you, try synonyms or brainstorm other phrases then combined with your company or industry name.

 

You can make your search specific to certain trade journals. Here are some titles to try:

Industrial and Corporate Change
Industry Week
International Journal of Services and Operations
  Management

Journal of Operations Management
Journal of Sustainable Tourism
Journal of the Operational Research Society
Journal of Travel & Tourism Marketing
Journal of Travel Research
Logistics Management and Distribution Report
Logistics Today
Management Science
Manufacturing and Service Operations Management
  (INFORMS journal)

Operations Management
Operations Research
Production and Operations Management
Tourism Management

To find out which database carries the journal you're interested in, enter the journal name in One Search by clicking on the <Journals> tab from the top banner at http://library.sjsu.edu.