Legacy vs. New RefWorks
When you export from the library databases to RefWorks, you will be given a choice between legacy versus new RefWorks. For the 2017-2018 academic year, SJSU will be using legacy RefWorks.
Trusted Site
In some cases when accessing RefWorks for the first time, you'll see the message "The site's security certificate is not trusted." Simply click OK or Proceed Anyway to continue. You can also add RefWorks as a trusted site.
Pop-Up Blockers
Pop-up blockers may block the RefWorks log-in page. Turn off your blocker or add RefWorks as a trusted site.
Group Code
For the RefWorks group code, go to Get Library Passwords.
Other Problems
These are the most common access problems. If you encounter others, call Student Computing Services in the library at 408-808-2470 for help.
Write-N-Cite Compatibility
Write-N-Cite is a utility offered by RefWorks that allows you to cite references in a manuscript with the click of a button. Follow the Write-N-Cite Troubleshooting link below to learn if it is compatible with your computer.
