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Resources for SJSU Librarians

Reference Basics

Teach rather than answer questions

Get students actively involved - guide them through a search, rather than have them watch you conduct the search.

Provide information, not interpretation, tutoring, or advice.

 

SJSU's Online Reference Sources Libguide: links to the library's main reference source databases, resources, and library tutorials

SJSU Library Research Demonstration Video:


Other resources:

RUSA Guidelines for Behavioral Performance of Reference and Information Service Providers

Guidelines of the Successful Reference Interview from American Library Association

Cassell, K. A. (2018) Reference and information services: an introduction (Fourth ed). ALA Neal-Schuman, an imprint of the American Library Association.

A Reference Interview fdf

Steps of a reference interview:

  1. Welcoming
  2. Gathering general information from the user and getting an overview of the problem
  3. Confirming the exact question
  4. Intervention, such as giving information, advice or instructions
  5. Finishing, including feedback and summary

Martin Luther King Jr., Library Security Phone #: 408-808-2635

  • The Library Security team is staffed by 2 police officers and a number of Community Service Specialists (non-sworn security officers)

Chat - block users

Mandatory reporters - info

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de-escelation procedures? best practices?