Teach rather than answer questions
Get students actively involved - guide them through a search, rather than have them watch you conduct the search.
Provide information, not interpretation, tutoring, or advice.
SJSU's Online Reference Sources Libguide: links to the library's main reference source databases, resources, and library tutorials
SJSU Library Research Demonstration Video:
A Reference Interview fdf
Steps of a reference interview:
Martin Luther King Jr., Library Security Phone #: 408-808-2635
Chat - block users
Mandatory reporters - info
de-escelation procedures? best practices?